Please note that all products on our website:

  • Are for adult use only (for individuals 21 years and over)
  • Require an adult’s signature upon delivery
  • Should be used with utmost care

Banka Herbal Shipping Policy

After placing your order, you will receive an email confirmation containing your order number and shipping method. Ensure your shipping address is correct as we cannot redirect goods once they are en route. Order processing and shipment can take up to 2 business days. We do not ship or deliver on weekends.
Orders received after 12pm PST on Fridays will be shipped the following Monday. A confirmation email with your tracking information will be sent once your order is ready for shipment.
Delivery may take longer during holidays. Currently, we do not offer international shipping. For any inquiries, please contact

Banka Herbal Refund & Return Policy

New, unopened items sold and fulfilled by can be returned within 30 days of delivery for a full refund. However, return shipping costs will be covered by the customer unless there was a mistake on our part. To process returns, please email with your order number and email receipt.

Our 1-year warranty covers manufacturing defects. In such cases, Banka Herbal will cover the return costs or replace the faulty item. This is evaluated on a case-by-case basis.